Delivery and payment
The catalog contains a collection of rare teas of high quality.
After making an order, we will contact you and clarify the details, answer your questions, and discuss a convenient time for accepting the order.
! We process orders during the store's business hours daily from 10 a.m. to 21 p.m. UAE time.
Express delivery by EMS, CDEK or other express services
After placing an order, we will select a convenient delivery method for you.
The final cost is adjusted depending on the point of delivery and the volume of the order.
EMS order delivery is possible only after 100% prepayment. After the order is formed, we will contact you to clarify the details.
Delivery by another express service is possible, at your request.
Courier delivery in St. Petersburg
The delivery time is 1-2 days, excluding weekends.
If you place an order before 10:00 a.m., then day-to-day delivery is possible, except on weekends.
The minimum order for courier delivery in St. Petersburg is $10, excluding the cost of delivery.
The shipping cost is $5.
An order over $300 is delivered free of charge within the ring road. Delivery outside the ring road is negotiated separately, from $5.
Courier delivery in Moscow
The delivery time is 2-3 days, excluding weekends.
The minimum order for courier delivery in Moscow is $10, excluding the cost of delivery.
The shipping cost is $5.
An order over $300 is delivered free of charge within the Moscow Ring Road. Delivery outside the Moscow Ring Road is negotiated separately, from $5.
Payment
All orders are shipped after 100% prepayment.
Tether, USD Coin, Bitcoin, Ethereum, Litecoin
Online payment for the order on the website (payment is made through the cryptocloud.plus service).
Refund
We accept goods of poor quality for return from individuals within 14 days after purchase, if the product has not been used and looks like new, its packaging is not damaged. The refund procedure is free, but the delivery is at the customer's expense.
Guarantee
Any requests and procedures for warranty service and return are accepted by e-mail Hello@somatea.club
Product delivery is a separate service, and warranty service does not apply to it.
Return and exchange of goods
The Buyer's demand for an exchange or return of the Product is subject to satisfaction if the Product was not in use, its consumer properties were preserved, the packaging was preserved and not violated, if there are documents confirming the purchase of this Product in the online store https://dubai.somatea.club /.
The term of such a requirement is 14 (fourteen) days upon pickup of the Goods by the Buyer from the moment of transfer of the Goods by the Seller and 7 (seven) days upon delivery of the goods by the Seller's transport or the Transport Company (carrier).
The Buyer compensates the Seller for the necessary transportation costs incurred in connection with the organization of the exchange or return of high-quality Goods.
The Seller returns the money paid for the goods within 10 calendar days from the date of receipt of the Goods and the corresponding request from the Buyer.
A product of inadequate quality means a Product that has a defect and cannot ensure the performance of its functional qualities. The difference in design or decoration elements from those stated in the description on the Site is not a sign of poor quality or non-functionality of the Product.
The refund is carried out by returning the cost of the paid Goods to the Buyer's checking account or in cash at the company's stores at the addresses indicated on the Website in the "Delivery" section. The method of refund is strictly carried out in the way in which the Buyer made the payment for the Goods. It must be indicated in the application for a refund.
The amount paid for the Order, excluding additional costs, namely bank commission, acquirer's services and others, is subject to refund.
After making an order, we will contact you and clarify the details, answer your questions, and discuss a convenient time for accepting the order.
! We process orders during the store's business hours daily from 10 a.m. to 21 p.m. UAE time.
Express delivery by EMS, CDEK or other express services
After placing an order, we will select a convenient delivery method for you.
The final cost is adjusted depending on the point of delivery and the volume of the order.
EMS order delivery is possible only after 100% prepayment. After the order is formed, we will contact you to clarify the details.
Delivery by another express service is possible, at your request.
Courier delivery in St. Petersburg
The delivery time is 1-2 days, excluding weekends.
If you place an order before 10:00 a.m., then day-to-day delivery is possible, except on weekends.
The minimum order for courier delivery in St. Petersburg is $10, excluding the cost of delivery.
The shipping cost is $5.
An order over $300 is delivered free of charge within the ring road. Delivery outside the ring road is negotiated separately, from $5.
Courier delivery in Moscow
The delivery time is 2-3 days, excluding weekends.
The minimum order for courier delivery in Moscow is $10, excluding the cost of delivery.
The shipping cost is $5.
An order over $300 is delivered free of charge within the Moscow Ring Road. Delivery outside the Moscow Ring Road is negotiated separately, from $5.
Payment
All orders are shipped after 100% prepayment.
Tether, USD Coin, Bitcoin, Ethereum, Litecoin
Online payment for the order on the website (payment is made through the cryptocloud.plus service).
Refund
We accept goods of poor quality for return from individuals within 14 days after purchase, if the product has not been used and looks like new, its packaging is not damaged. The refund procedure is free, but the delivery is at the customer's expense.
Guarantee
Any requests and procedures for warranty service and return are accepted by e-mail Hello@somatea.club
Product delivery is a separate service, and warranty service does not apply to it.
Return and exchange of goods
The Buyer's demand for an exchange or return of the Product is subject to satisfaction if the Product was not in use, its consumer properties were preserved, the packaging was preserved and not violated, if there are documents confirming the purchase of this Product in the online store https://dubai.somatea.club /.
The term of such a requirement is 14 (fourteen) days upon pickup of the Goods by the Buyer from the moment of transfer of the Goods by the Seller and 7 (seven) days upon delivery of the goods by the Seller's transport or the Transport Company (carrier).
The Buyer compensates the Seller for the necessary transportation costs incurred in connection with the organization of the exchange or return of high-quality Goods.
The Seller returns the money paid for the goods within 10 calendar days from the date of receipt of the Goods and the corresponding request from the Buyer.
A product of inadequate quality means a Product that has a defect and cannot ensure the performance of its functional qualities. The difference in design or decoration elements from those stated in the description on the Site is not a sign of poor quality or non-functionality of the Product.
The refund is carried out by returning the cost of the paid Goods to the Buyer's checking account or in cash at the company's stores at the addresses indicated on the Website in the "Delivery" section. The method of refund is strictly carried out in the way in which the Buyer made the payment for the Goods. It must be indicated in the application for a refund.
The amount paid for the Order, excluding additional costs, namely bank commission, acquirer's services and others, is subject to refund.
